Return And Warranty Policy
With customer satisfaction a high priority at Atlantic Firearms LLC, we urge you to read the following information. Please feel free to contact us with any questions you may have prior to making you firearms purchase.
- All warranties are covered by the products manufacturer, Atlantic Firearms will be glad to assist in helping with a warranty issue, if you have a problem please email or call we will be glad to help get the problem ironed out.
- There is no warranty on used guns unless otherwise specified before purchase.
- Any returned items must be unfired and in the exact condition in which it was shipped to your dealer. This includes boxes and accessories. Returns must first be authorized by Atlantic Firearms any items sent back without RMA will be refused.
- All returned items must have an RMA#, which is assigned by Atlantic Firearms.
- There is a 20% restocking fee on all returned items unless otherwise discussed.
- Any shipping, or auction fees of transfer fees are nonrefundable.
- New firearms are covered by the manufacturers warranty and should be returned directly to the manufacturer for repair.Please feel free to contact our office so we can be aware of the problem and help you with the correct contact info for the manufacturer etc.
- Atlantic Firearms LLC neither warrants or guarantees any weapon or item purchased. The original manufacturer warrants the item. We will be happy to be of any assistance possible with your warranty claim.
- Any item or shipment shortages must be reported to our office in 3 days of delivery .Please email this info so we have written documentation with a time & date stamp. We will work with you to resolve the issue.
- Any items returned that do not infact have the problem that was reported will be subject to a 20% restocking fee.
Canceled or changed orders will incur a $25.00 cancellation/change even if they have not shipped out. We invest time and money to prepare every order that is placed on our site even before the order ships. Our business is not set up to change orders easily and need our customers to be sure of their order before placing it via the web site. Please make sure you are committed to you purchase prior to completing the online order .
Orders that have shipped out and are then changed willl be subject to shipping fees both ways and a 20% re stocking fee.
